Frequently Asked Questions
Find answers to common questions about our products, installation, shipping, and more.
General Questions
What is GläsVault?
GläsVault is a premium automotive screen protector brand specializing in custom-fit tempered glass protectors for vehicle infotainment screens, instrument clusters, and displays. Our products are precision-engineered for perfect fitment on a wide range of vehicle makes and models.
What vehicles do you support?
We currently offer protectors for BMW, BYD, Land Rover, Polestar, Mercedes-Benz, Audi, Tesla, and Porsche vehicles. We’re constantly expanding our range. If you don’t see your vehicle, check out our Custom Solutions page for a bespoke protector.
Are your protectors compatible with touchscreens?
Yes! All our protectors maintain full touch sensitivity. The ultra-thin tempered glass design ensures your touchscreen responds just as it would without a protector.
Installation
How do I install the screen protector?
Each protector comes with detailed installation instructions and all necessary tools (cleaning wipes, dust remover, alignment guides). The process typically takes 5-10 minutes: clean the screen, align the protector using the guides, and press firmly from center outward to remove any bubbles.
Can I remove and reapply the protector?
Our protectors use a special silicone adhesive that allows for repositioning during initial installation. However, once fully adhered, removal and reapplication may reduce adhesion quality. We recommend getting the alignment right the first time.
What if I get bubbles during installation?
Small bubbles typically dissipate within 24-48 hours. For larger bubbles, you can gently push them toward the edge using the included squeegee card. If you encounter persistent issues, contact our support team.
Product & Quality
What material are the protectors made of?
Our protectors are made from premium 9H hardness tempered glass with an oleophobic nano-coating. This provides superior scratch resistance, fingerprint resistance, and crystal-clear optical clarity (99.9% transparency).
Will the protector affect screen clarity?
No. Our protectors feature 99.9% optical transparency, meaning your display will look virtually identical with the protector installed. The anti-reflective coating can even improve visibility in bright conditions.
How long does a protector last?
With normal use, our protectors are designed to last the lifetime of your vehicle. The tempered glass resists scratches from keys, rings, and daily use, while the oleophobic coating maintains fingerprint resistance for years.
Shipping & Delivery
Where do you ship to?
We ship worldwide! Standard shipping is available to most countries. Express shipping options are available for faster delivery.
How long does shipping take?
Standard shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders. Express shipping is 2-5 business days for most destinations.
How is my order packaged?
Each protector is individually packaged in a rigid protective case to prevent any damage during shipping. The package includes the protector, installation kit, microfiber cloth, and detailed instructions.
Returns & Warranty
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your purchase, contact us within 30 days for a full refund or exchange. The protector must be unused and in original packaging for returns.
What does the warranty cover?
Our lifetime warranty covers manufacturing defects including delamination, adhesive failure, and coating defects. Normal wear and tear, physical damage from drops or impacts, and improper installation are not covered.
How do I make a warranty claim?
Contact our support team with your order number and photos of the issue. We’ll review your claim within 2 business days and ship a replacement if approved. No need to return the defective protector.
Still Have Questions?
Can’t find the answer you’re looking for? Our support team is here to help.